At Jayora Luxury, we strive to ensure your complete satisfaction while maintaining the exclusivity of our products.
1. Return Eligibility
Returns are accepted only if:
– The request is initiated within 24 hours of delivery
– The item is unused, unworn, and in original condition
– All original packaging, tags, and certificates are intact
2. Exchange Policy
We offer exchanges under the following conditions:
– Size issues (for rings or wearable items, if applicable)
– Damaged or defective products
– Incorrect item delivered
3. Non-Returnable Items
– Customized or made-to-order jewelry
– Engraved or personalized items
– Items purchased during clearance or special offers
4. Return & Exchange Process
– Contact our support team with your order details
– Provide clear images/videos of the product
– Once approved, ship the item to our provided address
– After inspection, we will process your exchange or refund
5. Exchange Timeline
Exchanges are processed within 5–7 business days after the returned item is received and inspected.
6. Important Notes
– Jayora Luxury reserves the right to reject returns that do not meet our policy conditions
– Customers are responsible for return shipping unless the issue is from our side
Contact Us
For returns or exchanges, contact: support@jayoraluxury.com
